End of Operation of WOW AIR
WOW AIR has ceased operation. All WOW AIR flights have been cancelled.
How will I reach my destination?
Passengers are advised to check available flights with other airlines.
Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines can be found below on this page.
What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued. See information about chargeback in the EU / EEA area here.
Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.
Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.
Passengers may also be entitled to compensation from WOW AIR, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator / liquidator.
Wow passengers can choose to state a claim against the estate - contact info for the administrator/liquidator:
Sveinn Andri Sveinsson hrl. administrator/liquidator of WOW air
Grjotagata 7
101 Reykjavik
E-mail: sas@reykjaviklawyers.com
Where can I get up-to-date information?
This announcement will be published and continuously updated on the following websites:
- Icelandic Transport Authority: www.samgongustofa.is / www.icetra.is
- Keflavik Airport: www.isavia.is/en
- WOW AIR: www.wowair.com
- Posted at all relevant airports
General information about passenger rights can be found at www.icetra.is
Information about rescue fares will be provided below:
Icelandair
Icelandair has announced that the airline will assist stranded passengers by providing discounted fares to and from the following cities:
EUROPE:
Amsterdam – Berlin – Brussels – Copenhagen – Dublin – Frankfurt – Glasgow – Hamborg – Helsinki – London – Oslo – Paris.
North America:
Boston – Edmonton – New York – Toronto – Washington DC.
(London: LGW/LHR - New York: EWR/JFK)
Update from Icelandair:
Website for stranded passengers: icelandair.is/getmehome
What kind of rescue fares is Icelandair offering?
Icelandair is offering a discount fare for stranded passengers. Europe leg flat rate 60USD (excluding taxes and fees) US/Canada leg 100USD flat rate (excluding taxes and fees).
Procedure for stranded customers
1. Fill out the online form www.icelandair.com/getmehome or send an email to getmehome@icelandair.is with all relevant information.
2. Attach a digital copy of the WOW air flight ticket to the form. Please note: to take advantage of this option, this is a necessary step.
3. Follow the instructions in the confirmation email.
How does Icelandair define stranded passenger?
A stranded passenger is a passenger who took an outbound flight before the operations of WOW Air ceased and is stranded away from their home. This applies equally to passengers who purchased round trip tickets and passengers who only purchased a one-way ticket with WOW air to return home. To be able to qualify for special reduced rates passengers must be travelling back home within the specified time frame, origin (city) and destination (city) as the original WOW air ticket.
Easyjet
Easyjet has announced that the airline will assist stranded passengers by providing discounted fares:
EasyJet will be offering WOW air customers a rescue fare on flights between LTN and KEF, and LGW and KEF, with details as follows:
Rescue fee 110GBP/17000ISK (include hold bag)
Routes: LTN KEF, LGW KEF
Valid to travel travel over the next on/before 14Apr
Tkt must be issued over next on/before 07Apr
EasyJet is working to assist affected passengers booked on flights between Keflavik and London Stansted and we will be offering a dedicated rescue fare of £110 (17000ISK) including hold baggage to enable affected customers to travel with easyJet between London Luton or London Gatwick and Keflavik up to 14 April 2019. Tickets must be issued on or before 7 April 2019.
Passengers can contact easyJet's customer service to benefit from this rescue fare, available upon presentation of their original WOW booking reference.
To contact a members of Customer Services, please call:
+44 (0) 330 365 5030
Norwegian offers rescue fares with 25% off current economy fares on the below overlapping routes, available for flights from tomorrow. For travel until 08 April 2019 - need to provide a valid WOW-booking on the same sector.
Between London/LGW and Boston/BOS
Between London/LGW and New York/JFK
Between Paris/CDG and Boston/BOS
Between Paris/CDG and New York/JFK
Between Copenhagen/CPH and New York/JFK
Between Amsterdam/AMS and New York/JFK
Wizz Air announces special fares for WOW Air customers whose flights from or to Reykjavík, further information can be found on their website. From Wizzair:
"Affected WOW Air passengers can take advantage of a special fare with Wizz Air, which operates four flights per week from Reykjavík to London-Luton and Warsaw, of GBP 74.99/EUR 79.99*. This rescue fare is valid for travel up to 10 May 2019 and is subject to availability on each flight. Bookings can be made via Wizz Air's special rescue fare site at https://wizzair.com/#/rescue until 7 April 2019. Customers will need to provide evidence of their bookings with WOW Air for the London (any airport)/Warsaw routes." See here
From XL Airways:
END OF OPERATIONS OF WOW AIR:
XL AIRWAYS OFFERS RESCUE FARES ON
NEW YORK-PARIS ROUTE
Following the end of operations of Icelandic airline WOW AIR, XL Airways offers exceptional commercial measures to assist passengers holding a WOW AIR ticket on the New York-Paris route.
- For trips from April 6th to April 30th, 2019: passengers may travel stand by on XL Airways flights to/from New York. A unique fare of USD 130 / 100 € per flight will be applied.
- For trips from May 1st to June June 28th, 2019, discounts up to 30% compared to public fares available on the selected dates will be applied.
These rescue fares are available for departures from New York and from Paris. They can be applied to one-way or return trips.
Bookings must be made through the airline's call centres:
- From the US: +1 877 496 9889 (toll free)
- From France: 0 892 692 123 (0,35 €/min + cost of call)
This offer is subject to the presentation of WOW AIR tickets valid for travels on or after March 28th, 2019.
See here: https://www.xl.com/en/actualites
From BA:
Following WOW Air cease of operation, British Airways is offering repatriation fares between the following points:
• LON to KEF and v.v. : available for sale and travel until 12th April
• LON to BOS/NYC/WAS/YUL/YTO and v.v. : available for sale and travel until 25th April
• AMS/PAR/BER/FRA/CPH/DUB/BRU/TFS/ALC/LPA to BOS/NYC/WAS/YUL/YTO and v.v. : available for sale and travel until 12th April.
The fares are not available via travel agents or ba.com and can only be booked via a British Airways call centre. To make a reservation, please get in touch with our Customer Service team, quoting your WOW Air booking reference. See here
Virgin Atlantic
On their website:
Information for anyone impacted by the WOW Air shutdown,
Virgin Atlantic has introduced special rescue fares to assist WOW Air's customers stranded in the UK, US, or Canada. The airline is advising any customers in need to call 0344 8747747 in the UK or +1 800 862 8621 in the U.S. Bookings can be made from 28th March up until 6th April, 2019 with travel available up to the 30th April, 2019. To access these fares, impacted customers will need to show proof of their previous WOW Air booking for the same origin and destination, named customers, and travel dates in March or April 2019. See here.
Air Lingus
Air Lingus announced on Twitter that they are offering special fares for WOW air passengers.
"“Following WOW Air's cessation of trading, Aer Lingus can confirm that it is offering impacted WOW Air passengers special rescue fares, in accordance with our voluntary agreement with International Air Transport Association (IATA), and subject to availability on the Aer Lingus network. "Those wishing to avail of these rescue fares should contact the following numbers after 18:30 / 6:30pm this evening 1890 800600 (from Ireland)/ 00353 1 886 8822 (from Europe) / 0333 006 6920 (from UK) / 516 622 4222 (from US) and 800 474 7424 (from Canada). "WOW passengers that are scheduled to travel from 12th April onwards, can avail of Aer Lingus' great value fares from Ireland to US and Canada from €169 each-way including taxes and charges, available by contacting the numbers above.” See new article here.
According to the webpage the Points guy United Airlines is offering WOW air passengers special fares:
"United Airlines is offering WOW air customers special discounted fares from March 28 to April 12 for travel through April 30. In order to qualify, stranded passengers must provide proof of their WOW trip via their booking reference and flight number. The discounted rates apply on some flights operate by United's Star Alliance partners Lufthansa, Swiss, Austrian, Brussels Airlines and Air Canada and are available on routes from the following cities:
Newark/NewYork, Boston, WashingtonDC, Detroit, Montreal, Toronto, Paris, Milan, Brussels, Stockholm, Berlin, Frankfurt, Warsaw, Dublin, Amsterdam, Lyon, Copenhagen, Barcelona, Tenerife, London, Edinburgh, Tel Aviv
Book through United reservations agents: 1 (800) 864-8331.
Prices vary by route, but customers can expect an average fare of $250 to $350 for one-way flights." See here.
